Insurance 2020: You’re not in the race without the right technology (Part 7...
In the first six installments of this eight-part Insurance 2020 series, I’ve suggested a number of ways insurers can improve their current and future capabilities, enhancing their potential to become a...
View ArticleEuropean P&C insurers held back by legacy claims systems (Part 1 of 5)
For insurers, the claims process is one of those “moments of truth,” a real opportunity to show their customers that they made the right choice of service provider. As such, it’s a great way for an...
View ArticleGetting to 2020: From recovery to profitable growth
It’s no secret that the US life insurance industry has been slow to recover from the economic crisis and that returns have been low. In fact, although the life insurance industry share index...
View ArticleGetting to 2020: Key areas for a return to profitable growth
In my previous post I talked about how low interest rates, new regulatory initiatives, changing customer behaviors and other factors are forcing life insurers to re-think their approach to the market....
View ArticleGetting to 2020: Transforming the customer experience
In my earlier posts in this series I talked about the challenges facing life insurers—challenges that are forcing insurers to re-think their approach to the market—and the three key areas they need to...
View ArticlePlatform modernization: Five pressure points that are hurting life insurers
Top-performing life insurers are growing at over 9 percent a year and are achieving returns on equity of 15 percent or more—while reducing operational costs. That success is impossible without the...
View ArticlePlatform modernization: The legacy conundrum
What stands in insurers’ way when it comes to modernizing their core processing platforms? In my previous blog, I argued that a number of compelling reasons were making it imperative for life insurers...
View ArticlePlatform modernization: Four options and six key issues to ensure success
There are several options when it comes to crafting a modernization strategy for a particular life insurer. The first thing any traveler must do is work out his or her travel itinerary, budget and so...
View ArticlePlatform modernization: Reducing costs is only the first benefit
Significant cost savings and stabilized long-term costs are the beginning. More importantly, streamlined operations will help life insurers serve customers better, laying a secure foundation for...
View ArticleDigitalization is associated with growth
I would first like to wish you all a very happy and rewarding 2015. As we continue our walk through the key findings of our Digital Innovation survey, it’s extremely good news that insurers are seeing...
View ArticleSeizing the opportunities of digital transformation
When it comes to digital transformation, are you a follower or a leader? According to Accenture’s most recent research, the next phase of digital transformation in the insurance industry is here – and...
View ArticleGrowth strategies for a digital world: disrupt or be disrupted!
Considering all the conversations and articles about the disruptive impact of digital technologies, you might actually believe that the digital revolution in the insurance industry is already a done...
View ArticleAssessing the Threat to the London Market
The recent London Matters report has rekindled debate on the future of the London Market for commercial and specialty risk. Prepared by London Market Group (LMG) and The Boston Consulting Group (BCG),...
View ArticleThe Workforce Reimagined: New levels of human-machine collaboration
Managing a workforce that is partially offshore has its challenges, but look what’s coming next: a workforce of humans and intelligent machines working side by side. Insurers have already identified...
View ArticleBig Questions, Quick Answers: Question 2
What impact is the platform revolution likely to have on insurance? Thirteen of the world’s top 30 companies are platforms. So are several of the world’s most successful insurance carriers—and a few...
View ArticleModernisation de la plate-forme : 5 défis pour l’Assurance-Vie
Les assureurs Vie les plus performants croissent de 9% par an et atteignent des rendements de capitaux propres de 15% ou plus, tout en réduisant leurs coûts opérationnels. Ce succès ... Read More The...
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